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You need to understand the best headset for your call center

noise cancelling call center headset headset

You need to understand the best headset for your call center

Choosing the right headset for your call center environment job is a key job to improving work quality and efficiency. In this article, you’ll find out how to make the best decision.

What are the best headphones for customer service teams?

Headsets are a key piece of equipment for your customer service team. You need to make sure you offer headphones that are comfortable and functional – but not just any set will do. Here’s what you need to know:
Cost – The most common complaint about headphones is their price. High-quality headphones can cost up to $750, and that’s more than most customer service teams have in the budget for acquiring this type of equipment. Consider the benefits of lower cost with lower sound quality
Weight – Headphones should feel comfortable over ears for hours on end. Lightweight sets are preferable and may mean sacrificing premium sound
Cordless – Some customer service centers like to use cordless headphones so their employees move around freely throughout the room

What should you look for?

The main thing to consider is whether you will be using the headphones over long periods of time or a short amount of time. Noise-canceling and Bluetooth capabilities are also important. And how easily the headset fits is a key factor; when people wear a hat they often have a replacement with headphones, so they need to be able to fit the headset under their hat. The last thing that needs to be considered is if you want to go wireless or wired.

How can wired, wireless and noise-canceling technologies help my call center?

Investing in the right type of headset is one of the smartest moves you can make. How do I know which will work best? Wired headsets are inexpensive and very easy to use, but they have a tether that limits mobility. As an alternative to wired models, consider wireless options to ensure you can move around freely. Noise-canceling headset technology reduces background sounds for improved clarity and fewer distractions.

What’s next after Bluetooth and Voice over Internet Protocol (VoIP) inbound technologies finally take off and become mainstream?

With all of the advances, there’s a myriad of companies and manufacturers interested in riding the wave. Every now and then, this means you get to do some research as to what might be “next” after we settle with Bluetooth, VoIP, and home speakers. Popular trends include using wearables for content marketing purposes, wearable tech accessories that can tie into your health insurance policy, use of wearables for facial recognition identification for advertising strategies, and more.

How do passive vs active techs compare?

There are many factors that determine which type of technology is better for a contact center, including the number of employees, their noise tolerance level, coverage area, and other environmental conditions. The best option will vary depending on these factors. Passive technologies are cheaper to buy since the equipment is not powered externally but they produce more noise for those wearing them because of feedback loops. Active techs use batteries that need to be changed periodically but most people prefer them to passive ones because they generate less noise and make communication clearer in high-noise situations.

Which one is right?

This buying guide can help you choose the best category for your call center headsets. You will find out which solutions suit specific needs, including features, guidance for or against tools, price ranges, and more.

 

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