Hi, I’m Sandip, a Plantronics product expert who gives you firsthand experience and know-how of using Plantronics headsets at work. When looking for the best type of headset for call centers, you want to find something that is seamlessly clear for both yourself and your customers. And some features that are just as important to consider are the comfort and durability of the headset.
Plantronics Headset Types
Plantronics headsets are one of the most widely used technologies in call centers. They are a quick and efficient communication tool that provides both employees and customers with crystal-clear voice quality in various work environments. Before purchasing headsets, several factors should be considered to ensure you purchase the right type for your workforce.
Why Use a Plantronics Headset?
One of the best features of using a Plantronics headset is that users can control their call and computer with one hand. This means you can answer quicker, farther from the phone, and use both hands for data entry or completing tasks. Plantronics has different range of USB headsets, Bluetooth Headset, Noise cancellation headset and many more solutions for enterprise customers.
Choosing a Headset Based on the Environment
If your call center is more open, we would recommend a Blackwire series of plantronics. This has a mic boom. Open offices will pick up sound better with the boom and the Omni-directional noise cancellation headsets that’s available on this model. If you have a lot of clutter or constant conversations going on, the Mono Headset might be best for you. The noise cancellation technology helps to block out ambient noise when you’re working on long calls in an open office space. Plantronics also offers a low range of products from their Practica series
The Basic Controls Of A Headset
If you’ve ever had to work in a call center, then you know that having a reliable headset is essential. A headset provides a level of convenience that helps with communication, efficiency, and productivity.
Before purchase, it’s important to understand the basic controls of a headset so you can pick the right product for your needs. For instance, if you’re considering an over-the-head headset, remember that there are two types: those with earpieces and those with mics.
Headset users have come to see the benefits of using this technology for their call centers. They are offered a set of objectives for using the technology that can help improve customer service and make the experience enjoyable at the same time.